Juan 563 Terms and Conditions —
Know the Rules Before You Play

1 Introduction and Acceptance of Terms

Welcome to Juan 563. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player," "you," "your") and Juan 563 ("we," "us," "our," "the Platform") governing your access to and use of the Juan 563 online gaming platform, website, and all associated services.

By registering an account, making a deposit, or accessing any game or feature on the Juan 563 platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the Juan 563 platform.

These Terms apply to all players, regardless of how they access the platform — whether via web browser on a desktop computer, mobile browser on a smartphone, or any other compatible device. Juan 563 is designed for Philippine residents and is operated in compliance with applicable Philippine laws and regulations governing online gaming.

2 Eligibility

To register and maintain an active account on Juan 563, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration. Juan 563 enforces a strict minimum age policy and reserves the right to request identity verification documents at any time.
• You must be a resident of the Philippines or otherwise accessing the platform from a jurisdiction in which online gaming is legally permitted.
• You must be legally capable of entering into a binding agreement under Philippine law.
• You must not be subject to any self-exclusion order or gambling restriction imposed by Juan 563 or any applicable regulatory body.
• You must not be acting on behalf of another person. Accounts must be registered and operated by the account holder personally.

Juan 563 may refuse registration or suspend an existing account if it has reasonable grounds to believe any of the above eligibility conditions are not met. Eligibility requirements may be updated in line with changes to applicable Philippine laws and regulations.

3 Account Registration

3.1 One Account Policy

Each individual is permitted to hold only one registered account on Juan 563. Opening duplicate accounts — whether under the same or different personal details — is strictly prohibited and constitutes a breach of these Terms. Juan 563 uses automated detection systems to identify duplicate accounts. Where duplicates are identified, all accounts held by that individual may be suspended pending review, and any bonuses, winnings, or balances associated with duplicate accounts may be voided.

3.2 Accurate Information

You are required to provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, mobile number, and email address. You are responsible for maintaining the accuracy of your account information. Providing false information at any stage is a breach of these Terms and may result in immediate account suspension and forfeiture of any balance.

3.3 Verification

Juan 563 reserves the right to request identity verification documents at any time, including but not limited to government-issued photo identification, proof of address, and payment method verification. Players who fail to provide requested verification documents within a reasonable timeframe may have their account restricted until verification is complete. Withdrawal requests will not be processed until identity verification is satisfactorily completed.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your Juan 563 account login credentials. Do not share your password with anyone. Juan 563 will never ask for your password via email, chat, or phone. If you suspect unauthorised access to your account, contact support immediately. Juan 563 is not liable for losses resulting from unauthorised account access that occurs due to your failure to maintain credential security.

4 Deposits and Payments

4.1 Accepted Payment Methods

Juan 563 accepts deposits through the following Philippine-based payment channels: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO online banking, BPI online banking, UnionBank online banking, and Visa/Mastercard bank cards. All transactions are processed in Philippine pesos (₱).

4.2 Minimum Deposit

Minimum deposit amounts vary by payment method and are displayed at the point of transaction within your Juan 563 account dashboard. Juan 563 reserves the right to update minimum deposit thresholds at any time with notice to players.

4.3 Deposit Processing

Deposits made via GCash and Maya are typically credited to your Juan 563 balance instantly or within a few minutes of the transaction being confirmed by the payment provider. Bank transfer methods (InstaPay, PESONet) may take longer depending on the originating bank's processing times. Juan 563 is not responsible for delays caused by third-party payment providers.

4.4 Player Funds

All player funds deposited into Juan 563 accounts are held separately from Juan 563's operational funds and are maintained with appropriate safeguards. Juan 563 does not use player funds for operational expenses.

5 Withdrawals

5.1 Withdrawal Eligibility

To request a withdrawal from your Juan 563 account, you must have: completed identity verification, met any applicable bonus wagering requirements on the funds you wish to withdraw, and have a balance of at least the minimum withdrawal amount applicable to your chosen withdrawal method.

5.2 Withdrawal Processing Times

Juan 563 processes approved withdrawal requests promptly. GCash and Maya withdrawals are typically completed within the same business day. Bank transfers via BDO, BPI, UnionBank, InstaPay, and PESONet are subject to the receiving bank's processing schedule and may take 1–3 business days. Withdrawal processing times are estimates and not guaranteed due to factors outside Juan 563's control.

5.3 Withdrawal Restrictions

Juan 563 reserves the right to impose withdrawal limits on a per-transaction or per-day basis. These limits are communicated within the account dashboard. In cases where Juan 563 has reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms, withdrawal processing may be paused pending investigation.

5.4 Unclaimed Balances

Accounts that remain inactive (no login, deposit, or wager activity) for an extended period may be subject to an inactivity review. Juan 563 will make reasonable efforts to contact players before applying any administrative fee to dormant accounts. Details of the inactivity policy are available on request from our support team.

6 Bonuses and Promotions

6.1 General Bonus Terms

All bonuses, free credits, cashback offers, and promotional rewards offered by Juan 563 are subject to these general bonus terms as well as any specific terms attached to each individual promotion. Where a conflict exists between general and specific bonus terms, the specific promotion terms take precedence.

6.2 Wagering Requirements

Bonus funds credited to a Juan 563 account are subject to a wagering requirement before they — or winnings derived from them — can be withdrawn. The wagering multiplier applicable to each bonus is stated in the promotion's specific terms. Wagering requirements represent the total amount you must wager before a withdrawal of bonus-derived funds is permitted.

6.3 Eligible Games

Not all games on Juan 563 contribute equally to wagering requirement completion. Contribution percentages by game type are specified in individual bonus terms. In general, certain game categories may contribute at a reduced rate or not at all. Always check the specific bonus terms before selecting games to use toward wagering clearance.

6.4 Bonus Expiry

Unclaimed bonuses and bonuses with unmet wagering requirements expire within a specified period stated in each promotion's terms. Expired bonuses are automatically removed from the account along with any associated pending winnings.

6.5 Abuse and Fraud

Juan 563 monitors bonus usage and reserves the right to withhold, void, or reclaim any bonus or bonus-derived winnings where evidence of bonus abuse is identified. This includes but is not limited to: creating multiple accounts to claim the same bonus, placing low-risk bets designed solely to meet wagering requirements with minimal variance, and using any automated or scripted betting method.

6.6 Referral Bonuses

Referral bonuses are earned when a referred friend registers using your personal Juan 563 referral link, completes account verification, makes a qualifying deposit, and meets the applicable play-through requirement. Self-referrals are prohibited. Referral bonuses are subject to the standard wagering requirements communicated in the Refer a Friend programme terms.

7 Game Rules and Fair Play

All casino games, live dealer games, Sabong, Pusoy, fishing games, and esports betting markets offered on Juan 563 operate according to specific game rules that are accessible within each game's interface. By participating in any game or betting market, you confirm that you have reviewed and understood the applicable rules.

All casino and slot games on Juan 563 use certified Random Number Generator (RNG) technology to ensure that each game outcome is independent, unpredictable, and cannot be influenced by any party. RNG systems are regularly audited by independent third-party testing bodies. Published Return to Player (RTP) percentages reflect tested and verified figures.

In the event of a technical malfunction, connection failure, or system error during gameplay, any bets affected by the malfunction may be voided and stakes returned, at Juan 563's reasonable discretion. Juan 563 is not liable for losses arising from technical disruptions outside of our reasonable control.

8 Prohibited Conduct

The following activities are strictly prohibited on the Juan 563 platform and will result in immediate account suspension and potential forfeiture of balance:

• Registering more than one account, including accounts under alternate identities.
• Providing false, misleading, or fraudulent information during registration or verification.
• Using another person's identity, payment method, or account credentials.
• Any form of collusion with other players to gain an unfair advantage in games.
• Using automated bots, scripts, macros, or other software tools to interact with the platform.
• Attempting to reverse-engineer, hack, or exploit any technical aspect of the Juan 563 platform.
• Money laundering, using gaming transactions to conceal the origin of illegally obtained funds.
• Abusing the bonus system, including self-referral schemes and systematic low-risk wagering to clear bonus funds.
• Engaging in any activity that constitutes a criminal offence under Philippine law.
• Harassing, threatening, or abusing Juan 563 staff or other players in any communication channel.

Juan 563 cooperates fully with law enforcement authorities and regulatory bodies when required. Evidence of prohibited conduct may be reported to the appropriate authorities.

9 Responsible Gaming

Juan 563 is committed to promoting responsible gaming and takes seriously our obligation to support players who may be experiencing difficulties with their gaming behaviour. We offer the following responsible gaming tools accessible through every player account:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Session time reminders: Receive notifications after a specified period of continuous play.
• Cooling-off periods: Temporarily suspend your account for a defined period (24 hours to 30 days).
• Self-exclusion: Permanently close your account or exclude yourself for an extended period of 6 months or more.
• Reality check prompts: Periodic notifications during play sessions to help you stay aware of time and activity.

Once a self-exclusion is applied, it cannot be reversed for the duration of the exclusion period. Juan 563 will honour self-exclusion requests and will not send marketing communications to self-excluded players during the exclusion period.

If you are concerned about your own or someone else's gambling behaviour, please visit our Responsible Gaming page for information and support resources. Gambling should be an enjoyable form of entertainment — if it stops feeling that way, please reach out.

10 Account Suspension and Termination

Juan 563 reserves the right to suspend, restrict, or terminate any player account at its reasonable discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Reasonable suspicion of fraud, money laundering, or other criminal activity.
• Failure to complete identity verification within a required timeframe.
• A player's self-exclusion or account closure request.
• Regulatory requirements or legal obligations requiring account restriction.
• Technical or security concerns that necessitate temporary account access restriction.

Where an account is suspended due to suspected breach of Terms, any balance in the account will be held pending investigation. If the investigation confirms a breach, Juan 563 may withhold all or part of the account balance in proportion to any losses caused by the breach. Where no breach is confirmed, the account balance will be returned to the player.

Players who wish to voluntarily close their Juan 563 account may do so by contacting support. Upon voluntary closure, any real money balance (excluding bonus funds that have not met wagering requirements) will be returned via the player's most recently used withdrawal method, subject to standard verification requirements.

11 Privacy and Data Protection

Juan 563 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering a Juan 563 account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

The personal data we collect — including your name, contact details, date of birth, address, and payment information — is used for account administration, identity verification, fraud prevention, regulatory compliance, and the provision of gaming services. We do not sell personal data to third parties.

Please review the full Privacy Policy for detailed information about how Juan 563 handles your personal data, your rights under applicable data protection laws, and how to contact us with data-related queries.

12 Limitation of Liability

To the fullest extent permitted by Philippine law, Juan 563's liability to any player is limited to the recovery of the amount actually deposited by that player into their Juan 563 account in connection with the specific transaction giving rise to the claim. Juan 563 is not liable for:

• Any indirect, incidental, consequential, or punitive losses arising from the use of the platform.
• Losses arising from internet connectivity issues, device failures, or technical disruptions beyond Juan 563's reasonable control.
• Any delay or failure in performance caused by circumstances outside Juan 563's control, including acts of God, regulatory changes, or third-party service failures.
• Decisions made by players based on information displayed on the platform that is later found to contain errors, provided Juan 563 acts promptly to correct such errors upon discovery.

Nothing in these Terms limits Juan 563's liability for fraud, gross negligence, or any liability that cannot be excluded under Philippine law.

13 Amendments to These Terms

Juan 563 reserves the right to amend these Terms and Conditions at any time. Where changes are material, Juan 563 will provide notice to registered players via email or prominent in-platform notification at least seven (7) days before the amended Terms take effect.

Your continued use of the Juan 563 platform following the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with the amended Terms, you must stop using the platform and may request account closure.

The "Last Updated" date at the top of this page reflects when the most recent revision was made. We recommend reviewing these Terms periodically, particularly if you are a regular Juan 563 player.

14 Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and Juan 563, you are encouraged to contact our support team in the first instance. Juan 563 will make reasonable efforts to resolve disputes informally and efficiently. If a dispute cannot be resolved through direct communication, it will be referred to the appropriate dispute resolution mechanism under applicable Philippine law.

Juan 563's decisions regarding the interpretation and application of these Terms shall be final in the first instance, subject to any applicable regulatory review process.

15 Contact Us

If you have any questions about these Terms and Conditions, need clarification on any section, or wish to raise a concern, please contact the Juan 563 support team:

• Email: support@juan563.com
• Platform: Live chat available 24/7 within the Juan 563 platform (login required)

Our support team is available around the clock and aims to respond to all queries within a reasonable timeframe. For urgent account security concerns, live chat is the fastest channel.