1 Who We Are
This Privacy Policy applies to Juan 563 ("we," "us," "our"), the operator of the online gaming platform accessible at juan563.com. Juan 563 provides online gaming services — including Live Casino, Online Casino, Sabong, Pusoy, Fishing Games, and Esports Betting — to players based in the Philippines.
As a personal information controller under the Philippine Data Privacy Act of 2012 (Republic Act 10173), Juan 563 is responsible for the personal information we collect from you and is accountable for how that information is handled throughout its lifecycle. This Privacy Policy explains our data practices in plain language, because we believe every Filipino player deserves to know exactly what happens to their personal information when they use our platform.
If you have questions about anything in this policy, you can reach our Data Protection Officer via the contact details listed in Section 14. We welcome questions — we'd rather you ask than remain unsure.
2 Personal Data We Collect
Juan 563 collects personal information that is necessary to provide gaming services, verify your identity, process transactions, and comply with our legal obligations. The categories of personal data we collect include:
| Data Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full name, date of birth, government ID details | Account registration, age verification, AML compliance |
| Contact Data | Mobile number, email address, residential address | Account communication, verification, support |
| Financial Data | Payment method details (GCash, Maya, bank account references) | Processing deposits and withdrawals |
| Transaction Data | Deposit history, withdrawal records, bet history, bonus activity | Account management, dispute resolution, compliance |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud prevention, performance |
| Usage Data | Game sessions, pages visited, features used, session duration | Platform improvement, responsible gaming monitoring |
| Communication Data | Support chat records, email correspondence, call logs | Customer service, dispute resolution, quality assurance |
What we don't collect: Juan 563 does not store full card numbers. Payment card transactions are processed by certified third-party payment processors, and we retain only tokenised or partial reference data for reconciliation purposes.
3 How We Collect Your Data
Juan 563 collects personal data through the following channels:
- Direct registration: When you create a Juan 563 account, you provide your name, date of birth, contact details, and other required registration information directly.
- Identity verification: When you complete KYC (Know Your Customer) verification, you submit government-issued identification documents and supporting proof of address or payment method.
- Platform usage: When you log in, navigate the platform, play games, or use any feature, Juan 563's systems automatically collect technical and usage data.
- Payment processing: When you make deposits or request withdrawals, transaction data is generated and collected through the payment process.
- Customer support interactions: When you contact our support team — via live chat, email, or any other channel — those communications are collected and retained.
- Cookies and similar technologies: As detailed in Section 8, Juan 563 uses cookies and similar technologies to collect certain technical data when you access the platform via a web browser.
4 Why We Use Your Personal Data
Juan 563 uses the personal data we collect for the following purposes:
4.1 Providing Gaming Services
The primary purpose of collecting your personal data is to operate and manage your Juan 563 account — including processing your registration, managing your balance, facilitating game participation, recording bet history, and processing deposits and withdrawals. Without this data, we cannot provide the services you signed up for.
4.2 Identity Verification and AML Compliance
Juan 563 is legally required to verify the identity of all registered players and to maintain records that enable compliance with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations. This is not optional — it is a regulatory requirement for licensed online gaming operators serving Filipino players.
4.3 Fraud Prevention and Platform Security
We use technical and transaction data to detect and prevent fraudulent activity, account takeovers, bonus abuse, and any other activities that could harm Juan 563 players or the platform. Protecting the integrity of the gaming environment is an ongoing responsibility we take seriously.
4.4 Responsible Gaming Monitoring
Juan 563 uses usage and transaction data to monitor player behaviour for indicators of problem gambling. This data allows us to apply responsible gaming interventions — such as prompting players to use deposit limits or session reminders — in a targeted and timely way, rather than applying blanket restrictions to all players.
4.5 Customer Support
Communication data from support interactions is retained so our team can provide consistent, informed assistance. If you've raised an issue with Juan 563 before, our support team can review prior interactions to provide better context and resolution.
4.6 Marketing Communications (Optional)
With your consent, Juan 563 may send you information about promotions, bonuses, new games, and platform features by email, SMS, or push notification. This is always optional, and you can withdraw your consent or update your communication preferences from your account settings at any time.
4.7 Platform Improvement
Aggregated and anonymised usage data helps Juan 563 understand how players use the platform, which features are most valued, and where improvements are needed. This analysis is conducted at an aggregate level — it is not used to make decisions about individual players.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 (RA 10173), Juan 563 processes your personal data on the following legal bases:
- Performance of a contract: Processing necessary to deliver the gaming services you have contracted with Juan 563 to receive — including account management, game access, and payment processing.
- Compliance with a legal obligation: Processing required to comply with AML/CTF regulations, tax obligations, licensing requirements, and any other applicable Philippine laws.
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — where these interests do not override your fundamental privacy rights.
- Consent: Processing for optional marketing communications, where you have explicitly opted in. You may withdraw this consent at any time.
6 Who We Share Your Data With
Juan 563 does not sell, rent, or trade your personal data. We share your information only where necessary and only with the following categories of recipients:
- Payment service providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay/PESONet partners, and Visa/Mastercard processing networks receive the financial data necessary to process your deposit and withdrawal transactions.
- Identity verification providers: Certified KYC service providers that assist Juan 563 in verifying the identity and age of registered players, as required by our regulatory obligations.
- Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
- Game content providers: Certified gaming software providers whose games are available on Juan 563 may receive anonymised session data necessary for game operation and technical support.
- Regulatory and law enforcement authorities: Juan 563 will disclose personal data to competent Philippine authorities when legally required to do so — including in response to valid court orders, regulatory investigations, or AML reporting obligations.
Cross-border data transfers: Some of Juan 563's technology and infrastructure providers may process data in locations outside the Philippines. Where this occurs, we ensure appropriate data protection safeguards are in place in compliance with the National Privacy Commission's requirements for cross-border data transfers.
7 Data Storage and Security
Juan 563 stores personal data on secured servers with access controls that restrict who within our organisation can view or handle player data. We apply technical and organisational security measures appropriate to the nature of the data we hold, including:
- TLS/SSL encryption for all data transmitted between your device and Juan 563's servers.
- Encryption of sensitive data at rest, including financial records and identification documents.
- Multi-factor authentication requirements for staff accessing player data systems.
- Regular security audits and penetration testing of platform infrastructure.
- Access logging and monitoring for all systems holding personal data.
- Staff training on data handling obligations and information security best practices.
While Juan 563 implements robust security measures, no online system can guarantee absolute security. In the event of a personal data breach that is likely to cause harm to affected players, Juan 563 will notify the National Privacy Commission and affected individuals in accordance with RA 10173 and its implementing rules.
8 Cookies and Tracking Technologies
Juan 563 uses cookies and similar tracking technologies when you access the platform via a web browser. These are small data files stored on your device that help the platform function correctly and improve your experience.
8.1 Types of Cookies We Use
- Essential cookies: Required for the platform to function. These enable your session to remain active, your login state to persist, and core functionality like game loading and balance display to work correctly. These cannot be disabled.
- Analytics cookies: Collect anonymised data about how the platform is used — which pages are visited most, how long sessions last, and where technical errors occur. This helps Juan 563 improve the platform for all players.
- Security cookies: Help Juan 563 detect and prevent fraudulent activity, including detecting unusual login patterns and bot activity.
- Preference cookies: Remember your display preferences and settings so you don't need to re-configure them each time you log in.
8.2 Managing Cookies
You can manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect how certain Juan 563 features function. Essential cookies required for platform operation cannot be disabled without preventing use of the platform.
Note: Juan 563 does not use third-party advertising cookies or place tracking pixels that serve targeted advertising. We do not allow advertising networks to place cookies on our platform.
9 Exercising Your Data Rights
As a Juan 563 player, you have the data rights described at the top of this page. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14. Please include your registered email address and a description of your request.
Juan 563 will acknowledge your request within 72 hours and complete it within 30 days. Complex requests may require additional time — if so, we will notify you of the extended timeline and the reason.
Please note that certain data cannot be deleted while your account remains active, or while legal retention obligations apply (see Section 12). Where we are unable to fully comply with a deletion request for legal reasons, we will explain this to you clearly.
Requests to exercise your rights will not affect your ability to continue using Juan 563 — exercising data rights does not result in account closure or service restriction unless you specifically request account closure.
10 Children's Privacy
Juan 563 is an online gaming platform intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during the account registration and KYC verification process to enforce this requirement.
If Juan 563 discovers that a registered account belongs to a person under the age of 18, the account will be suspended immediately, all game activity will be voided, and any funds will be returned to the originating payment method after appropriate due diligence. Any personal data relating to an underage individual will be deleted once the account closure process is complete.
Parents and guardians who believe a minor may have registered an account on Juan 563 are encouraged to contact our support team immediately at support@juan563.com.
11 Third-Party Links and Services
The Juan 563 platform may contain links to third-party websites or services — for example, payment provider portals or regulatory information pages. Juan 563 is not responsible for the privacy practices of any third-party website or service. This Privacy Policy applies only to the Juan 563 platform itself.
We recommend reviewing the privacy policies of any third-party service you interact with through or alongside Juan 563 — particularly payment providers — as their practices are governed by their own separate policies.
12 How Long We Keep Your Data
Juan 563 retains personal data for as long as is necessary for the purposes described in this policy, and for as long as required by applicable Philippine laws and regulations. Key retention guidelines include:
- Account data and transaction records: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with AML/CTF record-keeping requirements.
- Identity verification documents: Retained for the duration of your active account plus five (5) years after closure, as required by Philippine AML regulations.
- Customer support records: Retained for three (3) years from the date of the most recent interaction, for dispute resolution and quality assurance purposes.
- Marketing preferences: Retained until you withdraw consent or close your account, after which they are deleted within 30 days.
- Technical and usage data: Retained in anonymised or aggregated form for platform improvement purposes; personally identifiable usage data is retained for 12 months from collection.
When data is no longer needed and has no outstanding legal retention requirement, Juan 563 securely deletes or anonymises it in a way that it cannot be linked back to you.
13 Changes to This Privacy Policy
Juan 563 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players by email and via a prominent notice on the Juan 563 platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page reflects when the most recent version was published. Continued use of the Juan 563 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
We recommend bookmarking this page and reviewing it periodically — particularly if you are a regular Juan 563 player who wants to stay informed about how your data is handled.
14 How to Contact Us About Your Privacy
For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by Juan 563, please contact our Data Protection Officer:
- Email: support@juan563.com (mark your email "Privacy / Data Request" in the subject line)
- Live Chat: Available 24/7 within the Juan 563 platform (login required)
We aim to acknowledge all privacy-related enquiries within 72 hours and to provide a full response within 30 days of receipt. If we need additional time for complex requests, we will advise you promptly.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority for data protection in the Philippines.
We're here to help: Privacy can feel complicated. If you have any question — even a simple one — don't hesitate to reach out. Our team will explain things in plain, straightforward terms. Wala kaming tinatago pagdating sa inyong data.